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Refund & Return Policy for moonlightstore

Effective Date: July 28, 2026

Thank you for shopping at moonlightstore (accessible via moonlightreflection.store). Because our products are custom-printed and made-to-order specifically for you, we maintain a specialized Return and Refund Policy.

1. Damaged, Defective, or Wrong Items

If your item arrives damaged, has a manufacturing defect, or if you receive the wrong product/size entirely, we will replace it or issue a full refund at no cost to you.

  • You must notify us within 30 days of the product delivery date.
  • Please email us at admin@moonlightreflection.store with your order number.
  • You must attach clear photos showing the damage, defect, or the wrong item received.
  • Do not mail items back to us unless explicitly instructed by our support team.

2. Standard Returns and Size Exchanges

Because every item is printed on demand, we cannot offer refunds, returns, or exchanges for:

  • Incorrect Size Selection: Please carefully review the sizing charts provided on each product page before finalizing your purchase.
  • Buyer’s Remorse: We do not accept returns if you change your mind after the item has been printed.
  • Incorrect Shipping Address: We are not responsible for orders that fail to deliver due to an invalid or incomplete address provided at checkout.

3. Order Cancellations and Modifications

Once an order is placed, it is sent almost immediately to our production partners.

  • If you need to cancel or change an order, you must contact us at [Your Support Email] within 2 hours of placing the order.
  • Once an item enters the “In Production” stage, the order can no longer be canceled or modified.

4. Refund Processing Time

Once your photo proof is reviewed and approved for a refund, the credit will automatically be applied to your original method of payment. This process typically takes 10 to 15 business days, depending on your financial institution.